Check out our Frequently Asked Questions (FAQs), and Meet our Customer Service Team!
How to use this resource:
We’ve arranged this page into two sections, before-purchase questions and after-purchase questions. If you are thinking about buying our program, please check out our pre-purchase questions. If you’ve already bought it and you’re having trouble with any aspect of the program, check out our after-purchase questions.
Whether you’ve purchased it or not, you can send a question to a real person who will do their best to answer it for you, if you haven’t found your answer on this page. If you’re curious about who is answering your support emails, you can meet our team members at the bottom of this page.
Note: Please do not post customer service questions in the Facebook group, because it is not monitored by our support team. Thank you!
Jump to the after-purchase questions.
Before-Purchase Questions:
How much does the program cost to join and what’s included?
We offer the Skinny Genes program as a 6-week online program. Each weekly lesson can either be played online, or downloaded by mp3, or pdf. Also included are several bonuses and access to Skinny Genes discussion group.
Where can I purchase the 6-Week Skinny Genes program?
You can find out about purchasing the Skinny Genes program by clicking here.
When can I start the 6-week Skinny Genes program?
You can start the program at any time after you’ve purchased it. You’ll be guided through it week by week.
What are the Skinny Genes bonuses?
We surprise you with many bonuses that far exceed the cost of the program. These include celebrity health, weight loss, and wellness reports from celebrities like Daryl Hannah, Larry Dossey, Bruce Lipton, and Barry Sears. We also give you bonuses like Question and Answer recordings with Dawson Church (EFTUniverse), and tapping scripts for problems like craving particular foods, and to counteract self-sabotaging behaviors.
We also give you video interviews with health gurus like Dr. Joe Mercola (Mercola.com), the most popular alternative health site on the web) and Jessica Ortner (host of the Tapping World Summit).
What is the time commitment required by the Skinny Genes program?
The 6-week program fits right into your existing schedule. Each week we teach you skills that you apply in real life, just the way you live it. But it’s downloadable any time, to fit your needs. We believe that a realistic program should work for you, rather than requiring you to wrap your life around it. You will need to spend a couple of hours each week reviewing the lesson for that week, and other materials, but after that, we guide you in applying those skills to your existing daily routine.
What is your guarantee and refund policy for Skinny Genes?
We believe you’ll be delighted with the program but if for any reason you’d like a refund, we will give you a full and “no-questions-asked” refund any time within 14 days of purchase. See details further down this page.
Do I need a password to get the Skinny Genes Program?
Yes. After your purchase you will receive 2 emails.
The first email will be your payment confirmation and the second email will contain information about creating your username. It is vital that you read that email because it has your link to the registration page where you create your username and password to access the site content.
If you are not receiving the emails, please check spam folders and your email settings with your email provider. We have some suggestions below on the page under “I’m not receiving emails.”
Does EFT work with pain and physical diseases?
There are many stories on EFTUniverse written by people who’ve used EFT to reduce the stress associated with their disease, and have found relief from their symptoms. You can also read a tutorial on the subject here.
EFT always tells me to tap on specific events, but I can’t remember any such event associated with my problem.
If you can’t find an event, you can try making one up, as explained in our tutorial on the subject. Usually the events we imagine are quite close to events that actually happened, and that’s often sufficient to make progress with EFT. EFT practitioners are also trained to help you discover specific events that you can’t find on your own, so we recommend you consult an EFT practitioner and take an EFT workshop.
I can’t access the videos or the call archives page. How can I watch and listen to them?
This is often the result of one of three things:
1. Our video service, Vimeo, not being available in your country. If this is the case, please watch our videos on YouTube:
Note: You can also use these links below if the video is loading slowly.
Cravings: Skinny Genes Program – Cravings
2. An out-of-date browser. You can update your browser by visiting one of these websites:
Google Chrome click here.
Firefox click here.
Internet Explorer click here.
3. A slower Internet connection. If this is the case, try watching the videos on YouTube (see above), or pressing play and then letting the video sit and load on your computer.
Is there a way to download videos so you can watch later offline?
No, there is no available download for the videos. However, if you save the video page as a favorite or bookmark, you can get back to it quickly. You must be logged in to view them.
Why can’t I access the tapping scripts associated with each free introductory video?
All tapping scripts are currently available as web pages. You click on them and they appear. However, for your convenience, we’ve also provided them as PDF downloads. When you click to download a PDF, it’s dropped directly to your computer without bringing another window up. To find it, look in the downloads folder on your computer, or search “Skinny Genes” using the search function on your computer – you should find the .pdf.
I can’t download the EFT Manual.
There is a range of possible reasons for problems with PDFs, including various security changes made by software vendors such as Microsoft, different versions of operating systems and web browsers, and problems with the installation of Adobe Reader. The type of device you are using to access this site can impact how pdfs are handled. Please check your device help instructions to see how pdfs are handled.
The EFT Manual is a PDF file. You will need the latest Adobe Reader to view .pdf files. Click here to download the latest version of Adobe Reader.
I would like to unsubscribe to Skinny Genes (but stay on EFT Universe mailing list).
Click on the “unsubscribe” link at the bottom of every Skinny Genes email. This will not unsubscribe you from the EFTUniverse email list, only from the Skinny Genes list.
After-Purchase Questions:
I purchased the program. How do I access my materials?
You will be receiving an e-mail with login information after you complete your member registration. We will keep you posted with all updates as each week’s material becomes available as well as reminders about any upcoming coaching calls.
I am unable to log in.
Sorry you are having trouble getting in.
The login button is located at the top of the page where you can either log in, or, if you’ve forgotten your password, create a new one. To protect your privacy, no-one else has your password, so you can just choose “Lost your password?” on the home page, or through the link above, and our automated system will email you a new one.
If you have more than one email address, your temporary password will go to the address you used when registering for the program, so make sure you check that particular email account, and not other email accounts you might have.
How do I find the Skinny Genes/EFT 4 Weight Loss Facebook Page?
Log into Facebook and “Like” this Page: EFT for Weight Loss Facebook Page.
I can only see the Week____ content.
The Skinny Genes Program unfolds on a week-by-week basis. You get access to the first week when the program starts, but not the subsequent weeks. This ensures that you master the skills in that week before moving on.
You will automatically receive access to the second week 7 days after the first week at the time that you originally created your login to the site; the third week 7 days after the second week, and so on. (Example: Created login Monday April 4th at 10:00 p.m. PST, then Week 2 will begin 7 days later on Monday April 11th AT 10:00 P.M. PST, etc). Also, make sure you are logging out and back in for each session so you can see the updates.
I am not receiving the reminder emails.
Our emails to you have probably been caught by your spam filter. Make sure you add support(at)eftuniverse(dot)com and newsletter(at)eftuniverse(dot)com to your email contacts so that your email provider knows we aren’t spam.
DO NOT EMAIL THE NEWSLETTER(at)EFTUNIVERSE(dot)COM ADDRESS AS THAT ADDRESS COMES FROM THE NOTIFICATION DATABASE AND NOT A “LIVE PERSON” EMAIL ACCOUNT.
What are the tap along calls?
Throughout the 6 weeks we periodically provide recorded teleclasses to reinforce the skills you learn in the Skinny Genes program. You can listen to, or download, and tap along with, recordings of the archived calls.
I have received emails saying that I’ve purchased the program and emails saying I was declined but I haven’t been charged.
We’re so sorry that this issue has come up for you! Occasionally we have problems like this with international credit cards. This is happening because our shopping cart accepted your card, but our payment gateway has declined it. Email us at support(at)EFTUniverse(dot)com and we will assist you in completing the transaction.
Nothing seems to work for me diet-wise.
Please post your challenges it the Facebook support group. This way, other Skinny Genes participants will have the benefit of the answers to your question. Our EFT for WeightLoss Facebook Support group is a great way to encourage others and find inspiration yourself!
Can you please recommend an EFT practitioner?
You can find our certified EFT practitioners through the EFTUniverse practitioner listings. Every EFTU certified EFT practitioner listed is trained in Clinical EFT, and we review their cases each time they renew their certification, so you can be confident in their skills and grasp of EFT. Because the needs of clients vary so widely, no one practitioner is “the ideal practitioner” for everyone, and it’s smart to get sample sessions from several practitioners before deciding on one.
Which EFT practitioner do you recommend for my particular health condition?
You can search the EFT practitioner directory by specialization in order to find out which certified practitioners focus on your particular problem.
Can you recommend an EFT practitioner in my geographic area?
You can search the EFT practitioner directory by location if you’d like face-to-face sessions with a practitioner. Many practitioners also work over the telephone, or use services like Skype.
I’ve tried EFT and it’s worked okay in the past, but I’m not having any success with this particular problem.
We suggest you do several things. Take an EFT workshop to deepen your knowledge of EFT, and give you training in the detailed skills of Clinical EFT:
Make an appointment with a certified EFT practitioner.
Read the free tutorials on this site, and try the techniques explained there.
Pick up one or two of the EFT books that are relevant to your problem.
Post a question in the Facebook support group.
Type your problem into the search engine to find out how other people solved the same problem.
If you use the thousands of free resources on this site, plus the many personalized opportunities you’ll get through workshops and practitioners, you’ll find even the most stubborn problems are often soluble through EFT.
I want a refund.
First make sure that you are asking for a refund for the right program. There are other programs that use a Skinny Genes name. We are Skinny Genes and your receipt should reflect Energy Psychology Press or EFTUniverse. You can receive a full refund within 14 days of purchasing the program if it’s not working for you. Simply email support(at)eftuniverse(dot)com with the word “Refund” in the subject line. It’s great if you can forward your email purchase receipt with your request.
We will process your refund within 72 hours depending on time and day of the week. You should see the credit show up in your account within a few days; some credit card companies are speedier than others.
Your login to the site, along with all the bonuses, will expire once your refund request has been received.
Support is available M-Th 9:00 a.m. – 5:00 p.m. PST except U.S. National holidays. Please allow 24 – 48 hours for a response–longer if you are emailing us over a weekend.
If you were issued a refund and you are not sure it went through, please start by contacting your credit card company first as the credit may be there, but won’t be reflected until your next billing cycle.
Please note: We take product “renting” return abuse fraud seriously. Buying merchandise for short-term use with intent on receiving a refund is a form of credit card fraud. We also do not offer a yearly recurring charge/program using the name Skinny Genes.
Meet our Support Desk!
We have a fantastic team of people with us, and we’re committed to supporting your efforts. We believe passionately in Skinny Genes and EFT 4 Weight Loss, and its ability to help you and others. Above is a list of frequently asked questions.
When you email support(at)eftuniverse(dot)com, please understand that emails are checked Monday-Thursday 9:00 am – 5:00 pm PST-excluding U.S. National Holidays when the offices are closed. Behind the Skinny Genes scenes is a brick and mortar business with regular working hours. Emails received over the weekend and national holidays will be processed the following business work day.
Please allow 24-48 hours for a response. However, you will receive a confirmation email with a ticket number right away. If your issue is complex, sometimes emails have to be escalated to the webmaster. All emails are processed in the order they are received.
All the best,
The Skinny Genes Support Team